How many copies are in each Edition?
Edition sizes vary, our core collection editions are of 495, and each print is individually numbered. Different collections have different editions, but every print comes with certification of authenticity and its number on the reverse.
How can I buy artworks from Sonic Editions?
There are a number of ways to purchase from Sonic Editions. You can either use our online shopping facility, or order via bespoke service email email@example.com. Whatever method you choose Sonic Editions offers a 7 day ‘no hassle’ money-back guarantee.
What level of customer support is offered at Sonic Editions?
Our customer support team are available from Mon-Fri: 10am-5pm GMT and will be more than happy to answer your queries by email firstname.lastname@example.org.
Can I get personalized advice online?
The music photography experts at Sonic Editions can respond to your questions about types of art-photography, purchasing, framing, shipping, displaying, and caring for the work you select. Email us email@example.com.
We accept all major credit and debit cards for payment online, as well as PayPal.
What currency is my credit card billed in?
We are currently able to accept payments in US Dollars, Euros and British Pounds. You can select the currency of your choice on any of the ‘product pages’ on the website. Credit cards are billed in their local currency. Your payment card will be debited in US Dollars, Euros or British Pounds, depending on which currency you selected during the online purchasing process. If you are in a country outside the US, European Union, or the United Kingdom, your credit card company will exchange it into your country’s local currency. The exchange rate varies from day to day and your payment card company will use the relevant rate at the time of the transaction.
Will my purchase be taxed?
If you are having your purchase exported from the EU you will not be charged sales tax.
If you reside outside of the European Union, then your order will not be subject to sales tax. If you live within the European Union (EU) you will be charged Value Added Tax (or equivalent) on your purchase at a minimum rate of 20%. However, this is subject to change within each member state due to periodic movements in rates. These changes are beyond the control of Sonic Editions yet we need to comply with the legislation of each EU member state.
Why am I experiencing difficulties ordering from the site?
The most common cause of difficulties is that users have turned off the ‘accept cookie’ or ‘cookies enabled’ option in their browser menus. In order for our site to offer a secure transaction process, your browser’s options will need to be set to accept cookies. If you continue to experience problems, please contact us firstname.lastname@example.org
When will I receive my order?
Shipping time will vary depending on what type of artworks are being shipped and how they are packaged, as well as location. Generally images are dispatched within 10 working days of order. Delivery can take up to two weeks, depending on location. If you live in the UK, your order will be dispatched within 5 working days. If your artwork requires specialist packing you will be notified of this during the ordering process and a representative of Sonic Editions will be in touch.
What guarantee of authenticity will I get with my artwork?
All Prints are numbered on the reverse along with details of the image itself and the photographer, along with a Sonic Editions authenticity endorsement.
How much does shipping cost?
Shipping charges are calculated from your shipping address and the weight of the package to be delivered. Contact us to determine exact shipping costs for your order.
Can I ship to a location other than my home?
Yes. When you are purchasing from Sonic Editions you are given the option to ship to any address that you choose.
Is the artwork insured?
All items are fully insured during transit to cover damage, loss or non-delivery. If, for whatever reason, you are concerned about the status of your delivery, please contact us email@example.com
Who do I contact if I have problems with shipping?
If you experience any problems, please contact us here
What is your returns policy?
If for any reason you are not satisfied with the artwork you have purchased you can return it to us within 7 days of receiving it and claim a full refund for the price of the work exclusive of postage and packaging costs. The return period is extended over the holiday season: Please inform us by email within 7 days from Christmas Day (December 25th). Please note that the customer is responsible for the return of the item, which must be in mint condition on arrival at Sonic Editions in London in order to claim the refund. Please also inform us firstname.lastname@example.org that you plan to return the item.
If you have any further enquiries regarding our returns policy or would like advice on how to send the artwork back to us to avoid damage in transit please contact us at email@example.com
What if my work of art arrives damaged?
In the unlikely event that the work arrives damaged, please contact us immediately and our customer support representative will guide you through your options. These may include replacing the damaged work, credit towards another purchase, or a full refund. Unfortunately Sonic Editions cannot accept any responsibility for work that has arrived damaged if you have not contacted us within 7 days of receiving your order. We suggest that customers inspect their artwork as soon as possible after they receive it.
At Sonic Editions we’re committed to providing beautiful products at reasonable prices with fantastic customer service, but don’t just take our word for it – see what our customers have to say on independent review site Feefo by clicking here.
How do I buy a Sonic Editions gift voucher?
Its very simple. Go to the GIFT VOUCHER section of the site.
Choose the amount you wish to give as a gift and personalise your message.
Either print out the voucher to give as a gift yourself or nominate an email to send it.
How will they get the gift voucher?
You can either email it to them by nominating an email address or you can print it off and give it to them yourselves.
You will receive a receipt of purchase even if you nominate the voucher to go to a different email address.
How much can I add to my gift voucher?
You can choose from set amounts beginning at a minimum of £/$/€10 up to £/$/€500.
We offer vouchers in units of 10, 20, 50, 100, 200, 500 in the following currencies : £ / $ / €
Only one gift voucher can be used per transaction.
I want to spend less than my gift voucher – will I lose the balance?
You can spend the whole amount of your gift voucher although you don’t have to spend it all at once. We offer vouchers in several units so you can accurately select the amount you wish to gift.
I’ve entered my gift voucher code and it doesn’t work?
Once you go to the checkout process you’ll see an option to enter your Gift Voucher code as part of that process. Enter the code in the area marked ‘Voucher Code’. If you are having difficulty just contact Sonic Editions and we’ll be glad to help out.