What is your returns policy?
If for any reason you are not satisfied with the artwork you have purchased you can return it to us within 7 days of receiving it and claim a full refund or credit note for the price of the work exclusive of postage and packaging costs. Please inform us by email firstname.lastname@example.org within 7 days of receipt before sending it back so we can confirm the return process and address you can send it back to. Please note that the customer is responsible for the return of the item, which must be in mint condition on arrival at Sonic Editions in London in order to claim the refund.
If you have any further inquiries regarding our returns policy or would like advice on how to send the artwork back to us to avoid damage in transit please contact us at email@example.com. Once the refund process has been confirmed per email, please contact firstname.lastname@example.org if you have any request.
What if my work of art arrives damaged?
In the unlikely event that the work arrives damaged, please contact us immediately and our customer support representative will guide you through your options. These may include replacing the damaged work, credit towards another purchase, or a full refund. Unfortunately Sonic Editions cannot accept any responsibility for work that has arrived damaged if you have not contacted us within 7 days of receiving your order. We suggest that customers inspect their artwork as soon as possible after they receive it.